Refund policy

At The Maple Soul, every piece is thoughtfully created with care and intention. If something isn't right with your order, we're committed to making it right.

Eligible Refunds

We gladly offer a refund or replacement if:

  • You received the wrong item.
  • Your product arrives damaged or has a manufacturing defect.

To be eligible, please contact us within 30 days of your purchase date.

How to Request a Refund

Please email us at themaplesoul@gmail.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item (if it is damaged, defective, or incorrect)

Our team will review your request and work with you to provide the most appropriate resolution as quickly as possible.

Policy Updates

We may update this Refund Policy from time to time to reflect changes to our products, services, or business practices. Any updates will take effect immediately upon being posted on our website. The latest version will always be available on this page.

Caring for Your Apparel

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